FAQs Live in HD

General Information
How to get tickets, prices
Purchasing tickets on the web
Advance Ticketing and Membership information
Theater Information
On the Day of the Performance
Supporting the Met
Live in HD and Radio Guide
Cast Sheets and Synopses
Other Opportunities to See the Broadcasts
Publicity
Technology Questions
Schools
DVDs 

 

General Information About the Series

Q. Which operas are planned for the new Live in HD season?

A.  The 2013–14 Live in HD series features 10 live performances:

October 5 – Eugene Onegin

October 26 – The Nose

November 9 – Tosca

December 14 – Falstaff

February 8 – Rusalka

March 1 – Prince Igor

March 15 – Werther

April 5 – La Bohème

April 26 – Così Fan Tutte

May 10 – La Cenerentola

Sixty-four countries around the world are participating in The Met: Live in HD this season.

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Q. How did the idea of The Met: Live in HD start?

A. The program was developed as a way to reach existing audiences and to introduce new audiences to opera through new technology.

The Met has an 80-year tradition of broadcasting live performances to millions of radio listeners globally on the Toll Brothers–Metropolitan Opera International Radio Network. This offered the springboard for the Live in HD program. Most of the HD transmissions are also simulcast on radio.

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Q. How many people at the Met are involved in producing the Live in HD presentations? What are their various roles?

A. There is a huge team of people involved in bringing Met performances to the big screen. This includes everyone from stagehands and stage managers to the singers, chorus and orchestra, audio and video technicians, cameramen, producers, scriptwriters, hosts, and people in charge of marketing and distribution of the series.

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Q.  Where can I obtain a list of the featured operas, performance dates, start times, and participating locations?

A. Detailed information is available on our website at metopera.org/LiveinHD. You may link to any of the cinema partner websites from the Met website.

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Q. How can I find out about the cast for each of the HD performances?

A. Cast sheets and synopses are available by email prior to each live transmission. Sign up here. For complete information on the Live in HD season, you may also request a free copy of the 2013–14 Live in HD and Radio Program Guide, which includes synopses, casting, and special features.

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Q. What is the start time for each of the HD performances?

A. Most live events will start at 12:55 pm ET, with some exceptions.

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 Q. What day of the week are the encore events in the U.S.?

A. Generally, the encore presentations are on Wednesdays following the live performance. However, some independent and international theaters may show them on a varying schedule. Check with the participating theaters for detailed information.

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Q. Where can I obtain a full list of participating movie theaters worldwide?

A. We are working with our exhibitor partners now to confirm locations for the forthcoming season. Click here for the most up to date information.

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Q. If my country is not on the list for the upcoming season, does this mean there will not be any broadcasts at all?

A. New countries and new locations within existing countries are added on an ongoing basis.  Please check here for the most current information. Theaters wishing to participate can fill out an application form on the Met website.

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Q. Is this program just for opera fans?

A. The Met: Live in HD is for everyone. The productions are chosen to represent a variety of styles and the full range of the Met repertoire and artists. They all feature great storytelling, great singing, and extraordinary production values.  Many people tell us that it is a perfect, low-risk way to introduce a reluctant opera goer to the art form.

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Q. How are the operas chosen for the series? Are there some operas that might be more “challenging” for a general audience than others?

A. Various factors play a part in choosing the repertoire for Live in HD, including the music, the composers, the performers, a Met favorite, etc. In general, opera, when it’s presented at the highest level both musically and theatrically, appeals to a very broad audience.

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Q. How do the singers feel about performing in these live transmissions?

A. The artists involved are excited to be a part of this initiative and reach worldwide audiences. It is as important to them as it is to the Met to keep opera one of the most thrilling art forms, relevant to our time, and a part of the cultural mainstream.

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Q. What happens during intermission of the live transmissions?

A. The Live in HD events are enhanced by specially produced features that offer audiences a look behind the scenes. These include live interviews with singers, directors, designers, and stage technicians, as well as documentaries and other short features. In the past seasons, the intermission features have been hosted by Met stars like Natalie Dessay, Plácido Domingo, Renée Fleming, Susan Graham, Thomas Hampson, Patricia Racette, and Deborah Voigt.

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Q. How long are the intermissions for each broadcast?

A. Intermission times vary from production to production but most run approximately 30-40 minutes.

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Q.  Are intermissions featured in the encore exhibitions?

A.  Yes, the encore presentations feature a direct recording of the live event transmission.

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How To Get Tickets

Q. When will tickets go on sale?

A. Met Members at the Supporting level ($150) and above enjoy an advance ticketing period in the U.S. and Canada. Members at the Supporting level ($150) and above are invited to purchase tickets beginning on Friday, August 16 in the US and Wednesday, August 14 in Canada. Join online now or to ugrade your membership by phone, please call 1-800-MET-OPERA or 212-362-6000. Tickets go on sale to the general public in the U.S. and Canada on Wednesday, August 21, 2013.

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Q. How do I purchase tickets?

A. Please visit our website. Follow the instructions and you will be directed to a website where you can buy your tickets. Tickets are also on sale at participating theater box offices.

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Q. What are the ticket prices this year?

A. Ticket prices may vary between locations. Please check with your local theater.

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Q. Can I purchase tickets for the entire HD season?

A. Qualified Met Members are able to purchase tickets for all performances during the advance sales period.  

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Q. How do I purchase tickets for large groups?

A. Group sales opportunities may be available at select Regal and Cinemark locations. Please call the customer service number of the theater to place your order (tickets are subject to availability).

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Q. The theater I want to go to is sold out. What options do I have?

A. The best thing to do is to keep checking the theater website. Sometimes theaters will open additional auditoriums at the same theater location. We also suggest that you consider another location nearby.  This provides a greater chance of getting tickets. Most theaters in the U.S. and Canada offer encores, which are an attractive option, particularly if the live exhibition is sold out. The encores feature the exact same content as the live presentations. For the best availability, we invite you to support the Met as a member at the Supporting level ($150) or above to enjoy a priority ticketing period online and at theater box offices in advance of the general public.

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Q. I don’t feel comfortable giving out my personal information over the Internet. Can I still purchase tickets without going to the box office?

A: The web is the fastest way to get your tickets. Rest assured that the information you provide is secure.

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Q. If I buy tickets for the entire season, can the tickets be transferred to another theater if I am out of town?

A. Tickets for HD transmissions are just like regular movie tickets and can’t be transferred to another location.

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Purchasing Tickets On the Web

Q. How do I set up an account on a third-party ticketing site?

A. Most websites have similar procedures. Before you can purchase tickets, you will be asked to provide some basic contact information. Your login will normally consist of an email address and a password. Be sure to pick a password that is easy to remember. If you’ve already set up an account, you will simply have to provide your email address, password, and credit card information at checkout to complete the transaction.

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Q. How do I log in to my Met account? What if I have forgotten my password?

A. At the top of every page on the Met website, you will find a link labeled “login.” If you have forgotten your password, click on the “forgot your password” link and follow the instructions. It is suggested you pick a username and password that are easy to remember.

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Q. I’m on the theater website and am trying to purchase tickets. Why can’t I click on the time of the show?

A. If a show time link has been disabled it means the show is sold out. Keep checking back as additional screens may be added, or select an alternate location.

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Q. I lost my ticket confirmation. How can I re-print it?

A. Please save the email confirmation you receive from the online ticketing agency. In the email, you will find a link that you can click on to re-print the ticket confirmation. When you come to the theater to pick up your tickets, please bring the credit card used to purchase them as well as the ticket confirmation.

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Advance ticketing and Membership Information

Q. Can I become a Met Member and instantly qualify to purchase HD tickets in advance of the general public?

A. Yes. As soon as you sign up for membership at the $150 level or above, you will be able to purchase Live in HD tickets online in the U.S. and Canada, during the Met Member priority ticketing period.

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Q. How do I become a Met Member?

A. Click here to become a Met member or upgrade your membership today. You may also call 1-800-MET-OPERA or 212-362-6000.

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Theater Information

Q. How can I find a participating theater?

A. Please visit our website. Choose your country and follow the links.

U.S. and International theater locations:


Q. What time do the theater auditoriums open?

A. You will be able to enter the theater approximately 30 to 45 minutes before the transmission begins.

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Q. Why can’t we be admitted earlier?

A. Prior to screenings, we test our live satellite feed to the theaters to enable them to make last-minute adjustments to their equipment, so that you are ensured the best possible viewing experience. The test period is closed to the public.

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Q. I lost my tickets. What do I do?

A. Please be sure to keep track of your purchases. Neither the Met nor the movie theaters are responsible for lost or stolen tickets.

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Q. I represent a movie theater wishing to participate in The Met: Live in HD. How can I join?

A. The Met is interested in finding new partners all over the world. Click here to fill out an event application.

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On the Day of the Performance

Q. What should I wear?

A. Feel free to wear whatever you would normally wear to go to a movie theater, although some patrons have told us they enjoy dressing up for the operas.

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Q. I am disabled. Will I have priority seating?

A. Most theaters do have special priority seating for guests who need assistance. We suggest arriving early to secure these seats and seeking the help of an usher or theater manager.

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Supporting the Met

Q.  Why should I support the Met?

A: The 2013-14 season will be among the most ambitious the Met has ever produced.  We are committed to bringing these extraordinary performances to opera lovers across the country – and around the globe – through our Live in HD series. This season, we will present 10 Met performances in more than 1,900 theaters in 64 countries! Putting on a full season is expensive, and we rely on contributions from supporters like you to help keep the Met thriving, ensuring a strong future for generations to come. We welcome your membership support. Thank you for your generosity.

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Q. Can I make a fully tax-deductible contribution of any amount?

A. Yes, we welcome your gift of any amount. You may contribute online or by phone at 1-800-MET-OPERA or 212-362-6000. Thank you for your support!

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Q. How can I ensure the Met continues to bring opera to my local theater?

A. Your contribution will help the Met present spectacular opera and share it with appreciative audiences around the world. Please Become A Member or Make A Gift of any amount today or call 1-800-MET-OPERA or 212-362-6000.

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Live in HD and Radio Guide

Q. Can I get a program for the Live in HD series?

A. Yes, you can request your copy of our free Live in HD and Radio Guide, which will be available in October. Visit our website or call 212-362-6000.

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Cast Sheets and Synopses

Q. Will programs be available for sale at the theaters?

A. There won’t be programs for sale at the theaters. Some theaters may choose to distribute cast sheets/synopses of the opera. Sign up for our cast sheet emails and we will email you the cast sheet/synopsis prior to each live transmission. 

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Q. I lost my program. How can I request another one?

A. People who request programs are entitled to one free HD Guide this season.

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Other Opportunities to See the Broadcasts

Q. What does “encore broadcast” mean? Where will these broadcasts play?

A. An encore performance is a re-exhibition of the live event. The encore schedule in the U.S. is available on the Met website. Most participating theaters in the U.S. will present encore screenings on Wednesdays, two to three weeks following the live transmission.  Encore exhibitions do vary, so please contact your local participating theater for up-to-date information.

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Publicity

Q. Do you publish a newsletter?

A. You can sign up for our email newsletter, “High Notes,” by clicking here.

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Technology

Q. Will there be subtitles?

A. There are on-screen subtitles for all transmissions. These are the same as the Met titles you see when you come to a live performance at the opera house. In most instances, the subtitles are provided in English. Spanish subtitles will be provided in Latin America and Spain; French in France, Switzerland, and Belgium (select locations); and German in Germany, Switzerland, and Austria. Subtitles are also available in Japanese in Japan, Portuguese in Brazil, Russian in Russia, Swedish in Sweden, and Korean in South Korea.

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Q. How does high definition look different from a movie, and how is the Met transmitting in high definition?

A. Feature films are typically shot on 35 mm film. The HD broadcasts are shot in high-quality video for a live performance. Video looks different from film on any size screen.

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Q. Were there recent technological innovations that have made the HD series possible?

A. Recent advances in digital technology have made the transmissions possible.  Theaters are transforming their projection equipment to the digital age, and are installing satellite equipment to enable them to receive a live HD signal. HD sets a standard of quality that didn’t exist before and that provides a real cinematic experience in a live format, which is perfectly suited to opera.

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Q. Broadcasting a live theatrical performance to movie theaters must present some technical challenges. Do you experience any?

A. We experienced a few video and audio glitches at various theater locations during each transmission in the U.S.  The problems are “local” in nature; one cinema may experience a small problem, while another nearby has a perfect transmission.  Our cinema partner assembled a quality control team to report any issues brought to their attention during the transmissions. Instant reports were provided to the Met’s HD technical advisor. Most technical issues were addressed and rectified immediately.

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Q. Will my theater’s technology improve? Where do I report any audio/visual issues that occurred during the broadcast?

A. It’s our goal to provide the best viewing experience possible for all HD audiences. Even though all live programs are subject to technical issues, the problems often rest with the individual movie theaters. Speak to the theater manager and let them know about your experience so they can work towards making the necessary adjustments. The exhibitor partners work with us to address any problems that occur locally. You may also let us know via email at HDLive@metopera.org or send a letter to: HD Distribution department, The Metropolitan Opera, Lincoln Center, New York, NY 10023, if you have specific feedback to share with us.

Q. Are there different camera angles and close-ups of singers, conductors and the orchestra, like in a PBS telecast?

A. The broadcasts are produced with at least 10 cameras, meaning there are multiple points of view. There are many different kinds of shots, including special camera zooms and close-ups.

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Q. Is the lighting different during the live transmissions?

A. Sometimes the original theatrical lighting is modified for the transmissions. There is a collaborative process between the HD video controllers and the stage lighting artists who work at the Met. Often there are no changes. The Met has never added any lighting instruments for television or HD.

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Q. How is the sound managed?

A. Our broadcasts are engineered and delivered to movie theaters in Dolby Digital 5.1 surround sound to accommodate most movie theater systems. It is the next best audio experience to being in the opera house itself.

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Q. Does the Met use a different camera from what it uses to record for PBS? How will the broadcast translate to wide-screen?

A. HD is the format used for wide-screen presentations. Since the Met is shooting in HD, the broadcasts are compatible with wide-screen. PBS will downgrade the presentation to standard definition for television, but will also present the original broadcasts on their HD channels.

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Schools

Q. I heard HD is coming to select NYC schools and other cities nationwide. Can I attend those performances?

A.  The exhibitions in schools are for students, parents, and school faculty only. Click here to get the most updated information about The Met: HD Live in Schools.

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Q. My child attends a school showing the HD broadcasts. Can I go with them?

A. Yes.  Parents planning on attending an opera can help their children better prepare by downloading study materials here.

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Q. Are there other communities participating in an educational program around Live in HD?

A. Yes. There are more than 25 markets across the country that will bring students to select HD screenings throughout the season, with further cities scheduled to join ongoing.

If you’re interested in bringing HD Live in Schools into your school district, please visit metopera.org/education to fill out an interest form.

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Q. How can I support the HD Live in Schools program?

A.You may make a fully tax-deductible gift here.

Your contribution will help fund free HD tickets for students and teachers and provide educator materials, including guides, audio clips and student resources.


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DVDs

Q. Can I purchase a DVD of the show that I am seeing?

A.  A number of past HD performances are available for purchase at the Met Opera Shop.

 


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